Legal Notices

Raison sociale : SAS Cortine
Siège social : Hôtel Les Mouettes - Route de Collioure - 66700 Argelès-sur-Mer
Capital social : 535 000 euros
Mail : contact (@) hotel-lesmouettes.com (pour nous écrire, recopier l'adresse en supprimant les espaces et les parenthèses)
Téléphone : +33 (0)4.68.81.82.83
N° TVA intracommunautaire : FR 23 827 715 392
Numéro Siret : 789 984 359 00018

General Terms and Conditions of Sale

- Booking conditions : For the standard rate, we collect the first night 1 or 2 days before your arrival ; for the non-refundable rate, the total price of the reservation is charged on the day of booking and is non-refundable.

- City tax (payable at check-out) :  1.25 EUR per person over 18 years & per night.

- Check-in : rooms are available from 3:30 p.m.

- Departure : we thank you to leave your room before 11 a.m (you can enjoy our facilities the all day of departure if you wish).

- Animals: we accept animals on a leash inside and outside the hotel (with an additional 15 EUR per day). For hygienic reasons, animals are not allowed around the swimming pool, the jacuzzi and the spa. 

- Cribs: are available for children under 3 years old (on demand and depending on the availability).

- Mini-bars: a credit card number will be required to ensure the content of the mini bar. Any beverage consumed, not reported on departure will be charged to the credit card. The bar of the hotel is open from 8:00 a.m. to 10:30 p.m.

- Valuables: the hotel is not responsible for values ​​left in the rooms. Safe is provided in your room.

- Breakfast: our breakfast buffet is open from 7:30 a.m. to 10:30 a.m.  It can be served in the room between 8:00 a.m. and 10:00 a.m. (with a supplement of  1EUR per person).

- Heated swimming pool & outside jacuzzi : the swimming pool, jacuzzi and solarium are open from 8:00 a.m to nightfall. Access to the outside jacuzzi is free. The minimum age requirement fo access the jacuzzi is 16. Swimming is not supervised, we ask parents not to leave children alone in and around the pool. 

- SPA : the Spa is open from 10:00 a.m. to 9 p.m on demand at the front desk and depending on the availability. It includes a hammam, an inside jacuzzi, 2 massage & chromaterapy showers, a relaxation area & two cabins for massages & beauty treatments. Admission to the Spa (1h access) is 25 EUR for 1 person & 35 EUR for 2 persons.

- WIFI : free wifi is available everywhere in the hotel. A computer & a printer are at your disposal on the ground floor.

Ombudsman

La saisine du Médiateur est possible via le formulaire en ligne "https://www.service-public.fr/particuliers/vosdroits/R46367"
IMPORTANT : La saisine du Médiateur doit s’effectuer dans un délai d’un an à compter de la réclamation écrite du consommateur auprès du professionnel. 
Cette saisine ne pourra intervenir qu’en cas de réponse négative ou d’absence de réponse de la part du professionnel après 60 jours.